Terms & Conditions

Effective Date: December 16, 2024

1. Acceptance of Terms

By accessing or using Libertyexpress services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

2. Service Description

Libertyexpress provides domestic and international courier services, including:

• Package pickup and delivery
• Document shipping
• Express and standard delivery options
• Shipment tracking

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information for all shipments
• Properly package items to prevent damage during transit
• Comply with all applicable laws and regulations
• Not ship prohibited or illegal items
• Pay all applicable fees and charges

4. Prohibited Items

The following items are strictly prohibited from shipping:

• Explosives, firearms, and weapons
• Illegal drugs and narcotics
• Hazardous materials and chemicals
• Counterfeit goods
• Live animals (without proper permits)
• Perishable goods (unless specifically arranged)
• Cash and negotiable instruments

5. Pricing and Payment

Shipping rates are calculated based on package weight, dimensions, destination, and service type. All prices are subject to change. Payment is due at the time of booking unless otherwise arranged.

6. Delivery Times

Estimated delivery times are provided as guidelines and are not guaranteed. Delays may occur due to:

• Weather conditions
• Customs clearance (for international shipments)
• Incorrect address information
• Force majeure events

7. Liability and Insurance

Our liability for loss or damage is limited as follows:

• Standard liability coverage is included with all shipments
• Additional insurance can be purchased for valuable items
• Claims must be filed within 30 days of delivery
• We are not liable for delays beyond our control

8. Claims and Refunds

To file a claim for lost or damaged packages:

• Contact customer support within 30 days
• Provide tracking number and proof of value
• Retain all packaging materials for inspection

9. Cancellation Policy

Bookings can be cancelled before pickup for a full refund. Once a package has been picked up, cancellation fees may apply.

10. Intellectual Property

All content on the Libertyexpress website, including logos, text, and images, is protected by copyright and trademark laws.

11. Limitation of Liability

Libertyexpress shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

12. Governing Law

These terms are governed by the laws of the State of New York, United States. Any disputes shall be resolved in the courts of New York.

13. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

14. Contact Information

For questions about these Terms and Conditions, please contact:

• Email: support@libertyexpress.in
• Phone: +91 9361247663
• Address: Main Road, Near Bus Stand, Vaniyambadi, Tamil Nadu 635751