Last Updated: December 16, 2024
1. Introduction
Libertyexpress ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier booking services and website.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, and physical address
- Shipment Information: Sender and receiver details, package contents, weight, and dimensions
- Payment Information: Billing address and payment method details
- Communication Data: Messages, inquiries, and feedback you send us
3. How We Use Your Information
We use the collected information for the following purposes:
- Processing and fulfilling your courier bookings
- Providing shipment tracking and notifications
- Communicating with you about your orders and services
- Improving our services and customer experience
- Complying with legal obligations and regulations
- Preventing fraud and ensuring security
4. Information Sharing
We may share your information with:
- Service Partners: Logistics partners and carriers who help deliver your packages
- Payment Processors: Third-party payment service providers
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
6. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
7. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your information
- Restriction of processing
- Data portability
- Withdrawal of consent
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: support@libertyexpress.in
- Phone: +91 9361247663
- Address: Main Road, Near Bus Stand, Vaniyambadi, Tamil Nadu 635751